Terms And Conditions
Effective Date: 01-06-2025
Company Registration (UK)
Email: info@trueghanatours.co.uk
Website: www.trueghanatours.co.uk
These Terms and Conditions govern your use of services provided by TrueGhana Tours Ltd ("we," "us," "our") and form a binding agreement between you (the "Client") and TrueGhana Tours. By booking with us, you accept these Terms and Conditions in full.
1. Bookings & Payments
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All tour bookings must be made via our website, email, or authorized agent.
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A minimum deposit of 30% of the total tour cost is required at the time of booking to secure your reservation.
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The balance must be paid in full at least 30 days before the tour start date.
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Bookings made within 30 days of departure must be paid in full at the time of booking.
2. Pricing
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All prices are quoted in GBP (British Pounds) unless stated otherwise.
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Prices are based on current exchange rates, fuel costs, and local taxes. We reserve the right to adjust pricing due to unforeseen economic changes.
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Inclusions and exclusions are clearly specified in each tour package.
3. Cancellation & Refund Policy
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Cancellations must be made in writing to info@trueghanatours.com.
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Cancellation charges:
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More than 30 days before departure: Full refund minus £50 admin fee
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15–30 days: 50% refund
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Less than 15 days: No refund
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No refunds are given for unused services once the tour has started.
4. Changes to Itinerary
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TrueGhana Tours reserves the right to modify the itinerary, accommodation, or transport due to weather, safety, availability, or unforeseen circumstances.
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If a major change is made prior to departure, clients will be notified and given the option to accept the change or cancel with a full refund.
5. Travel Insurance
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Comprehensive travel insurance is mandatory for all clients, covering medical, personal accident, trip cancellation, and lost baggage.
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Proof of insurance must be provided before the tour commences.
6. Health & Safety
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Clients are responsible for ensuring they are physically fit for the tour activities.
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Vaccinations and medical precautions should be confirmed with a health professional prior to travel to Ghana.
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TrueGhana Tours is not liable for injuries or illnesses sustained during the tour unless directly caused by negligence.
7. Visas and Passports
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Clients are responsible for obtaining valid passports and visas for entry into Ghana.
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TrueGhana Tours may offer guidance but holds no responsibility for visa denials or delays.
8. Liability
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TrueGhana Tours acts as an agent for transport, accommodation, and activity providers. We are not liable for delays, losses, or injuries resulting from third-party services.
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Our liability, where applicable, is limited to the total cost of the tour paid by the client.
9. Force Majeure
We are not liable for any failure or delay in performance caused by circumstances beyond our control including but not limited to war, natural disasters, strikes, pandemics, government restrictions, or civil unrest.
10. Conduct and Responsibilities
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Clients are expected to behave respectfully toward local cultures, guides, and fellow travelers.
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We reserve the right to remove any client from a tour without refund if their behavior causes disruption or poses a danger.
11. Complaints
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Any complaint must be reported immediately to the tour leader or local guide so that efforts can be made to resolve it.
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Formal complaints should be submitted in writing within 7 days of tour completion.
12. Governing Law
These Terms and Conditions are governed by the laws of England and Wales. Any disputes arising shall be subject to the exclusive jurisdiction of the courts of England and Wales.
13. Privacy Policy
We collect and store client information solely for booking and communication purposes. Data is handled in compliance with the UK GDPR and Data Protection Act 2018.
14. Acceptance of Terms
By making a booking, the client acknowledges and agrees to these Terms and Conditions in full.
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Privacy policy
1. Introduction
At TrueGhana Tours, your privacy is important to us. This Privacy Policy explains how we collect, use, share, and protect your personal data when you visit our website or use our travel services. We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
2. Data We Collect
We may collect and process the following types of personal data:
a. Personal Identification Information
- Full Name
- Email Address
- Phone Number
- Date of Birth
- Nationality
- Passport or ID information (for travel purposes)
b. Travel Details
- Travel dates and destinations
- Flight and accommodation information
- Special travel preferences (e.g. dietary, accessibility)
c. Payment Information
- Billing address
- Payment method (processed securely via third-party gateways; we do not store card details)
d. Technical Data
- IP address
- Browser type
- Device information
- Cookies and analytics (see Section 8)
3. How We Use Your Data
We use your personal data for the following purposes:
- To process and manage your tour bookings
- To communicate with you about your trip
- To provide customer support
- To personalise your travel experience
- To comply with legal and regulatory requirements
- To send promotional emails (only with your consent)
4. Lawful Basis for Processing
We rely on the following lawful bases to process your data:
- Contractual necessity – to fulfil your travel bookings
- Legal obligation – to meet regulatory requirements
- Consent – for marketing communications
- Legitimate interest – to improve our services and protect our business
5. Sharing Your Data
We may share your information with:
- Local service providers (hotels, transport, tour guides) in Ghana or other destinations as needed
- Payment processors (e.g. Stripe, PayPal)
- Regulatory authorities, if required by law
We never sell your data to third parties.
6. International Data Transfers
As a UK-based company offering services in Ghana and beyond, your personal data may be transferred to countries outside the UK. We ensure all transfers comply with the UK GDPR, using appropriate safeguards such as Standard Contractual Clauses.
7. Data Retention
We retain your personal data only for as long as necessary:
- Booking records – up to 7 years (for legal and accounting purposes)
- Marketing data – until you withdraw consent
8. Cookies & Analytics
Our website uses cookies and tracking tools (e.g. Google Analytics) to enhance your browsing experience and understand user behavior. You may adjust your cookie settings in your browser or via our cookie banner.
9. Your Data Rights
You have the right to:
- Access your personal data
- Request correction or deletion
- Object to or restrict processing
- Withdraw consent at any time
- Lodge a complaint with the UK Information Commissioner’s Office (ICO)
To exercise any of these rights, contact us at: privacy@trueghanatours.com
10. Security Measures
We implement strong technical and organizational measures to protect your data, including:
- SSL encryption
- Firewalls and access controls
- Staff confidentiality agreements
11. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for their privacy practices and encourage you to review their policies.
12. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Effective Date.”
Cookie Policy
1. What are Cookies?
Cookies are small text files stored on your device (computer, tablet, or mobile) when you visit a website. They help us improve your browsing experience by remembering your preferences, gathering analytical data, and enhancing website functionality.
2. Types of Cookies We Use
a. Strictly Necessary Cookies
These cookies are essential for the functioning of our website. They enable basic features such as security, page navigation, and access to secure areas.
Example:
· Session cookies to keep you logged in
b. Performance & Analytics Cookies
These cookies help us understand how visitors use our website, so we can improve its functionality and user experience.
Example:
· Google Analytics
c. Functionality Cookies
These allow the website to remember choices you make (such as language or region) and provide enhanced, more personalised features.
Example:
· Remembering tour preferences or previous bookings
d. Targeting & Advertising Cookies
These cookies may be set by third-party partners to build a profile of your interests and show you relevant ads on other websites.
3. Third-Party Cookies
We may use third-party services like Google, Facebook, or TripAdvisor that place cookies on your device. These services have their own privacy and cookie policies, which we recommend reviewing.
4. How to Manage Cookies
You can control or delete cookies via your browser settings. You can also opt out of non-essential cookies when prompted by our cookie banner.
To manage cookies in your browser:
· Google Chrome: [Settings > Privacy & Security > Cookies and Other Site Data]
· Mozilla Firefox: [Options > Privacy & Security > Cookies and Site Data]
· Safari: [Preferences > Privacy > Cookies and Website Data]
· Microsoft Edge: [Settings > Site Permissions > Cookies and Site Data]
Note: Disabling some cookies may affect the functionality of our site.
5. Changes to This Policy
We may update this Cookie Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date.
